Frequently Asked Questions

Orders can only be fulfilled to addresses in the continental United States. We cannot ship to P.O. boxes.

Orders containing alcohol are fulfilled by licensed third-party retailers in the AccelPay network. Retailers use a variety of fulfillment carriers, including GLS and UPS.

Orders are typically fulfilled within 3-5 business days. Standard delivery may take an additional 3-8 business days, depending on your location.

Yes. Any order containing alcohol requires an adult signature and identification check upon delivery.

If your order contains both alcohol and merchandise, the items will be sent in separate shipments.

Unfortunately, orders cannot be edited after they are placed. If you need to request a cancellation, email support@accelpay.io before the order ships.

Cancellation may be requested until an order has shipped, but a request does not guarantee cancellation. Send your request to support@accelpay.io as soon as possible.

Orders containing alcohol cannot be returned or exchanged. If you received the wrong item, email support@accelpay.io and the support team will work to make it right.

Refunds may be processed on a case-by-case basis. Email support@accelpay.io with a photo of any damaged or incorrect shipment.

Email support@accelpay.io with a photo of the damaged order. The support team will coordinate a reshipment within three business days.

The delivery service will make up to three attempts to deliver the package to the intended recipient at the address provided.

After three unsuccessful delivery attempts, the package will be considered undeliverable and returned to the retailer.

• If a refund is requested, a flat $25 Undeliverable Package Fee will be deducted from the refund.
• The original shipping cost is non-refundable.
• If reshipment is requested, a flat $40 fee will be charged to cover the reshipment and undeliverable-package fee.
• Other fees may apply depending on the contents of the order.